- Course Start Date: July 24, 2020
- Timezone: America/Toronto
- Time: 10:00 AM - 12:00 PM
- Duration: 2 hours
- Location: Virtual
Ever curious about ITIL®? Why your organization should look at ITIL®? This 2-hour training introduces the management of modern IT-enabled services, provides an understanding of some of the common language and key concepts, and shows how organizations can work to improve with the ITIL® 4 guidance.
This 2-hour training is a brief introduction to ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS). ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.
Please note that this training will NOT provide you with ITIL® 4 certification.
None. Just a desire to learn about ITIL®.
The training will cover the following areas:
- Origins and Evolution of ITIL®
Concepts and Definitions
Service Value System
4 Dimensions of Service Management
ITIL® Management Practises
CSFs to implementing Best Practise
A soft copy of the instructor's presentation will be provided for the students.