ITIL® 4 Overview (an Introduction)

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  • Course Start Date: July 24, 2020
  • Timezone: America/Toronto
  • Time: 10:00 AM - 12:00 PM
  • Duration: 2 hours


July 24 @ 10:00 AM

Time Zone: America/Toronto

Ever curious about ITIL®? Why your organization should look at ITIL®? This 2-hour training introduces the management of modern IT-enabled services, provides an understanding of some of the common language and key concepts, and shows how organizations can work to improve with the ITIL® 4 guidance.

This 2-hour training is a brief introduction to ITIL® 4 and how the global service management best practice has evolved to manage services holistically across a Service Value System (SVS).  ITIL® 4 is the next iteration that incorporates all the best from previous versions and expands on this body of knowledge, by providing a practical and flexible approach to support organizations on their journey to the new world of digital transformation.

Please note that this training will NOT provide you with ITIL® 4 certification.

None.  Just a desire to learn about ITIL®.

The training will cover the following areas: 

  • Origins and Evolution of ITIL®
  • Concepts and Definitions

  • Service Value System

  • 4 Dimensions of Service Management

  • ITIL® Management Practises

  • CSFs to implementing Best Practise

  • Next Steps

A soft copy of the instructor's presentation will be provided for the students.