Pearl has over 20 years in the IT industry. She is experienced in facilitating high quality presentations in an effective learning environment.
She has worked with various technical and management levels in both IT Service Management and software technology.
Pearl has also provided organizations with strategic solutions to assist in improving services for their organization. Pearl works hard to change the way people think about Service Management. In previous roles, Pearl has worked as a Sales Consultant and Marketing Manager for Oracle Developer and Business Intelligence tools.
Pearl recently achieved her Teacher/Trainer of Adults certificate.
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ITIL® 4 Overview (an Introduction)
Pearl was a great presenter and answered many questions I had about ITIL. She made the class fun and interesting.